CUJO AI powers Explorer, the first intelligent device intelligence as a service

Growing cybersecurity concerns, streaming, video conferencing, and gaming patterns have accelerated the importance of network connectivity and quality Internet access within the home. To keep up with the needs of their customers, network service providers have automated many operational, support and optimization processes. However, these services require contextual information about the device on the home network to provide the best results.

“Understanding the devices connected to the home network is essential for us to improve security and optimize the experience of our customers,” it said. Carl Leuschner, SVP, Connectivity Products, Charter Communications. “Explorer CUJO AI plays a significant role in our customer experience security management strategy, as the information is used to identify malicious activity and inform our customer support.”

CUJO AI Explorer uses machine learning algorithms to identify devices connecting to a home network and provides relevant device characteristics, such as device type, model, operating system, and capabilities. The solution is already used by leading service providers in North America and Europewhich now covers tens of thousands of different device models.

“We have pioneered the use of AI in this area, built the largest inventory of devices in the world and expanded the solution to 50 million homes. As a result, we are perfectly positioned to meet the challenges of the rapidly evolving home network and device intelligence needs,” he stated. Remko VosCEO, WHOSE AI.

Unlock device data to optimize user experience

The commercially proven solution is already deployed at scale and readily available to network service providers who want to understand and optimize their users’ home networks.

“Quick and easy access to device identity and contextual data enables data-driven decision making and automation across security, customer care and operations,” continues Vos. “Explorer also enables network service providers to reduce costs by eliminating redundant device intelligence processes.”

Real-time API access enables both operational support and value-added services running within the connected home to easily leverage data generated by Explorer. This brings both operational and financial advantages. Recognizing the many use cases that could benefit from device information, Explorer includes access to the CUJO AI analytics platform. Network service providers can use this platform directly to further collect rich data or to combine data with other data sources.

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O CUJO AI

CUJO AI significantly enhances the ability of Internet Service Providers to understand, serve and protect their customers with advanced cybersecurity and granular network and device intelligence. Deployed in tens of millions of homes and covering nearly 2 billion connected devices, CUJO AI’s advanced AI algorithms help clients uncover previously unavailable insights to raise the bar on customer experience and retention with new value propositions and superior operational services. Fully compliant with all privacy regulations, CUJO AI services are trusted by the largest broadband operators around the world, including Comcast and Charter Communications. More information is available at www.cujo.com

Media contact: Victoria Vilke+37060554488

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