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Detroit’s Opus IVS adds live help to remote programming platform

Detroit’s Opus IVS adds live help to remote programming platform

Detroit’s Opus IVS adds live help to remote programming platform

Detroit’s Opus IVS adds live help to remote programming platform
Opus IVS in Detroit has added IVS 350 support to its RAP platform to make remote diagnosis even easier. // Stock Photo

Opus IVS, a Detroit-based global diagnostics, ADAS calibration, programming and on-demand remote support company, today announced the latest enhancement to its Remote Assisted Programming (RAP) platform with the addition of IVS 360 support for live, on-demand assistance from a team of hundreds master OEM dealer.

The IVS 360 Support offering, now available in conjunction with the RAP service, allows vehicle repair shops to access the help available whenever the shop finds itself with a difficult diagnostic case.

Not every shop has a master technician for every brand they service. With IVS 360, now an OEM dealer master technician is available on demand to help shops with their toughest jobs.

“Opus IVS is the only provider with hundreds of Master Techs OEM dealers. We are working with our customers until the issue is resolved,” says Kevin FitzPatrick, senior vice president of operations at Opus IVS.

Recently, a customer replaced the ABS module on a 2018 Jeep Wrangler. The programming session failed and was forwarded to the IVS 360 team for diagnostic assistance. IVS 360 dealer’s chief technician walked the customer through detailed CANbus diagnostics and helped find the problem with the STAR connector.

It was determined that the replacement of the ABS module was not necessary. The call lasted less than 35 minutes, and the customer said it was the best fifty dollars she had ever spent.

“Customers can really get the job done with Opus IVS. It’s not uncommon to have programming issues that need to be escalated. Our OEM dealer technicians are available until the repair is complete,” says FitzPatrick.

RAP, now with IVS 360 support, frees up automotive technicians to perform more skilled work and increase shop profitability with the Opus IVS team of remote programming experts, plus now provides assistance for complex diagnostic problems. IVS 360-enabled RAP eliminates the need to send complex vehicles to a dealership or call a mobile technician for programming or diagnostics.

“IVS 360 has helped us many times. For the key information we’re missing, they’ve been able to get us through the clutch every time,” says Sergio Fragoso of German Sports in Walnut Creek, California.

The Opus IVS RAP kit comes with everything technicians need, including hardware, original software, voltage maintainer and access to a team of remote programming and diagnostic experts so vehicles can be reprogrammed and/or diagnosed in the shop without a problem. The RAP Kit includes built-in licensed OE software with the latest updates for all major US domestic, Asian and European vehicles.

“Opus IVS has great people doing great work. IVS 360 always goes above and beyond to provide information, guide me, and even teach me to be a better tech. 1000 percent recommended,” says Mike Nguyen of John Auto Repair in Jonesboro, Georgia.

Opus IVS will introduce the RAP with its new IVS 360 support and many other new product offerings at this year’s Specialty Equipment Market Association (SEMA) show, which will be held November 1-4 in Las Vegas. The company will be at booth 31095.

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