Amazon is now replacing customers’ discontinued Cloud Cam with new Blink Mini devices TechCrunch

Amazon is now replacing customers’ discontinued Cloud Cam with new Blink Mini devices TechCrunch

Amazon is now replacing customers’ discontinued Cloud Cam with new Blink Mini devices TechCrunch

Amazon is now offering to replace customers’ discontinued Cloud Cam smart cameras with a new Blink Mini, following its decision earlier this year Kick off your Cloud Cam products range and end support for the device’s associated mobile apps. At the time of the retailer’s May 2022 announcement, Amazon said it would email customers with information on how to order their replacement products, which will also include the one-year Blink Subscription Plus plan.

However, those emails didn’t arrive immediately, leading customers to worry that Amazon had either misled them or that they might have missed important emails.

As it turns out, those emails are now starting to go out. Over the past few days, Amazon Cloud Cam owners have reported that they have received instructions on how to proceed to order their replacement Blink product.

The email thanks customers for their support and informs them that, for each active Cloud Cam device they have, Amazon will offer users a complimentary Blink Mini and a one-year Blink Subscription Plus plan, which comes with a Blink account. Covers all devices under .

The email then details which Cloud Cam products Amazon identified as active on the user’s account and how to purchase using the promo code. The company says that customers have until 26 January 2023 to redeem their code. Each order only allows one promo code, so customers with larger Cloud Cam setups will have to check separately for each device they wish to replace.

The replacement product, the Blink Mini, offers an indoor security camera with 1080p HD video, 2.4GHz Wi-Fi connectivity, night vision, motion detection, and two-way audio. It also works with Alexa. Those specs are similar to the Cloud Cam, which also offered 1080p HD video, night vision and two-way audio.

Amazon customers can also recycle their old cameras by requesting a free UPS shipping label through the Amazon recycling program, the email notes.

After purchasing a product, customers need to log in to their Amazon account linked to their email and place an order for their Blink subscription, which will appear free at checkout. (Your subscription plan requires a Blink account to activate—so wait until it’s set up first or you’ll be charged full-price.)

This subscription differs from those historically offered to Cloud Cam users for $6.99, $9.99 or $19.99 per month depending on how many cameras they have (three, five or 10) and for how long they want We were able to choose from three price levels. To store video clips – either a week, two weeks or a month, respectively. The Blink Subscription Plus plan is a $10 per month (or $100/year) paid plan that offers 60-days of unlimited video history for unlimited Blink devices instead of just one.

Of course, those former Cloud Cam customers who are only replacing one camera can downgrade to the Blink subscription basic plan for $3 per month (or $30/year) after their free year ends.

The company is giving its customers time to export their data from the Cloud Cam platform before it’s gone for good. With effect from December 2, 2022, customers will no longer be able to access Cloud Cam or its associated apps. Until then, customers can download their available video recordings if they wish. But after that date, all video history will be deleted, Amazon warns.

To export their content, customers need to click on each video from the “Recorded Clips” section in the app and then click on the download icon to save the recording.

Amazon said its decision to kill the Cloud Cam, first launched in 2017, came as the company’s smart home lineup of Alexa-enabled devices grew over the years and decided to focus its efforts on other products. has decided.

“With your help over the past five years, Cloud Cam has served as a reliable indoor security camera and a hub for an Amazon Key-compatible smart lock that works with Alexa,” explained the initial email to Cloud Cam customers. was. “As the number of Alexa smart home devices continues to grow, we’re focusing on Ring, Blink, and other technologies that make your home smarter and your everyday routine easier.”

To find an email about a replacement, search your inbox for a message from “[email protected]” with the subject line “An important reminder about your Cloud Cam.”

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