The Alberta couple has been pitted against the Square payment system after losing out on $3,300 in sales
An Alberta couple is suing a popular payment system after they say they lost thousands of dollars in sales.
Cochrane elders Allen and Judy Kalas told Global News they believe dozens of payments were misprocessed. Square Canada, a service that helps small businesses process credit card payments.
The end result was a $3,300 loss for them, they said.
“It’s a lot of money and we’re retired,” Allen Kalas said.
“It’s heartbreaking for us.”
Couple, owner True North Stained Glass Design and Fused North Stained Glasshe said the bugs started Nov. 18 at a Christmas market event in nearby Bragg Creek.
Kalas said the market was busy, and they made more than 100 sales. But days later, after receiving Square’s receipts, he said the amounts didn’t add up.
Kalas said he called the company to find out where the missing money was, and was surprised to hear the answer.
“He said, ‘Of course you sell for cash and that’s why it went that way,’ and I said, ‘No, my wife always plays debit and credit. This is the way we’ve always done it.’
Kalas added that the company representative told him he was very sorry, but added, “There is nothing we can do for you.”
Kalas said they did nothing wrong, and pointed to several receipts from Square that he believes show a discrepancy in the way payments are received and processed.
Square, known for its white cube-shaped card readers, turning it into an electronic point of sale terminal says it was user error and won’t issue a refund.
“In addition to recording and processing card payments, Square allows merchants to track cash, checks, third-party gift cards and other forms of payment to keep all records in one place,” Square Canada said in a statement.
“In this situation, the seller accidentally selected other bidding types, rather than credit card, when accepting payments.”
“In these cases, Square functions only as an organizational tool and does not process any funds,” the company added.
He suggested that the couple reach out to customers who bought their items and ask for money. But Kalas said Square was unable to provide him with more information.
“He said, ‘Oh, well we don’t collect that data,'” Kalas said. “There’s no way I can contact them if I don’t know who they are.”
The couple has been able to reach some regular customers. But Kalas points out that they still don’t have a way to get hold of those they don’t know.
Anyone who bought a product at the Christmas market is expected to check their credit card statement and contact them for payment if they were not charged.
“We spend hours in our studio. We spend six to eight hours a day there,” he said.
“We enjoy making art, but I don’t really like making it just to give it away.”
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