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Stranded Sunwing passengers board New England Patriots flight to Quebec

Stranded Sunwing passengers board New England Patriots flight to Quebec

Stranded Sunwing passengers board New England Patriots flight to Quebec

With flights canceled and passengers stranded, Sunwing has been all over the news over the holidays for all the wrong reasons.

A story of a group from Quebec returning to Canada, however, will make you do a double take.

After being stranded for days in the Dominican Republic, they were able to return home New England Patriots soccer team

“I’m very happy to be home,” said Maryse Plourde, a resident of Quebec’s Saguenay-Lac-Saint-Jean region.

Plourde was part of a group of 14 members of his family who escaped the cold on a Sunwing trip to a Dominican resort.

The trouble started when they tried to return home.

READ MORE: Sunwing travel chaos not due to workers, union says: ‘Pilots ready to fly’

Plourde explained to Global News that the airport shuttle never came to pick them up on December 27, the day they were supposed to return to Quebec at 4 p.m.

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After paying their way to the airport, the group says they learned their flight was delayed.

“We spent 12 hours at the airport,” he said, painting a picture of an unpleasant situation in 30-degree heat, with people sleeping on the floor crying and exhausted.

As of 1 a.m., he says, Sunwing representatives were taking the group to buses to a hotel, and they may not be able to leave the country until January 2.

On December 29, Sunwing returned them to the airport in the evening, but that flight was also delayed, and they had to wait another 12 hours.

They almost got on a flight, but were told the pilot was too tired to fly and had failed a cognitive test.

“We left for the hotel at 4:30 in the morning, and had to be back at the airport by noon,” he said, expressing his gratitude to the hotels paid for by Sunwing, but huge disappointment at the lack of communication and staff. little information

READ MORE: Sunwing has dispatched recovery flights to bring home passengers stranded in Mexico

After sleeping for a few hours, on December 30, they finally met the plane sent by Sunwing to take dozens of families home from Quebec.

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He was a flight attendant for the NFL’s New England Patriots.

“It was unbelievable,” Plourde said with a smile. The team was unbelievable.

Plourde was quick to notice the wide seats meant for big football players, and was impressed with the legroom.

“It was very comfortable,” he said.

There was some disappointment among Quebec passengers that the crew could not speak French, but no major complaints.

Sunwing did not respond to Global News’ request for comment on Sunday.

Plourde doesn’t think he’ll ever travel with the company again after a trip that gave a new meaning to coming home.

© 2023 Global News, a division of Corus Entertainment Inc.



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