Duke Energy urges customers in Carolina to prepare for potential impacts from Nicole | Duke Energy

Duke Energy urges customers in Carolina to prepare for potential impacts from Nicole | Duke Energy

  • High winds combined with very heavy rain may cause a power outage on Nicole’s path

  • Line crews and trees are ready to respond to outages in Carolina

CHARLOTTE, NC – Tropical Storm Nicole is expected to bring heavy rain and high winds as it passes through the Carolinas on Friday, bringing the potential for high winds, flooding and widespread power outages. While this late-season storm is expected to weaken some during its inland journey from Florida, Duke Energy is urging customers to prepare for possible outages along the storm’s path.

“Nicole is a major storm with very heavy rain and gale-force winds, a combination that can knock down trees and cause power outages in some areas,” said Jason Holyfield, Carolina Storm Manager at Duke Energy. “We have thousands of line and tree workers across Carolina ready to respond and have worked to strengthen the network and add smart technologies that can help reduce the impacts of tropical storms on customers.”

Duke Energy serves more than 4 million customers in North Carolina and South Carolina. The company maintains a force of about 6,000 workers in lines and trees in both states that can be deployed locally or quickly moved, as needed, to support outage recovery in the hardest-hit areas.

Safety Information

The safety of our customers and our communities is important. Duke Energy encourages customers to develop a plan to respond to extended power outages after a hurricane or other severe weather. Here are some tips:

before the storm

  • Create (or update) your emergency supply kit to save valuable time later. The kit should include everything an individual or family will need for at least two weeks, especially medicine, water, non-perishable foods, and other supplies that may be hard to find after a storm.
  • Keep a portable NOAA weather radio, television, or radio on hand to monitor weather forecasts and important information from state and local officials.
  • Charge cell phones, computers, and other electronic devices before storms to stay in touch with important safety and response information. Consider purchasing portable chargers and make sure they are fully charged as well.
  • Maintain a plan to move family members — especially those with special needs — to a safe alternative location in the event of a prolonged power outage, or if evacuation is required.

after the storm

  • Stay away from fallen or flabby power lines. Consider all lines active, as well as trees, limbs, or anything in contact with the lines.
  • If a power line falls into the car you are in, stay in the car. If you have to get out of the car due to a fire or other life-threatening situation, do your best to jump out of the car and land on both feet. Make sure that no part of your body is touching the car when your feet touch the ground.

For more tips on how to prepare for storm season, and how Duke Energy can help, please visit

For Energy or Storm Recovery updates, follow Duke Energy on Twitter (DukeEnergy) and Facebook (Duke Energy). The checklist serves as a helpful guide, but it’s important before, during, and after a storm to follow the instructions and warnings of emergency management officials in your area.

Report an outage

Before a storm hits, customers should contact us to ensure that their contact information and communication preferences are up to date, so that they receive proactive awareness of the power outage situation they may encounter.

Customers who experience a power outage during a storm can report this in the following ways:

  • visit On a desktop computer or mobile device.
  • Use the Duke Energy mobile app – Download the Duke Energy app from a smartphone via the Apple Store or Google Play.
  • Text OUT to 57801 (standard text and data charges may apply).
  • Call the automated outage reporting system at: 800.POWERON (800.769.3766).
  • Customer service specialists will be available to manage customer calls if the need arises, with additional corporate responders from all Duke Energy jurisdictions available to assist when needed.

There is also interactive outage map Where customers can find up-to-date power outage information, including the total number of system-wide outages and estimated recovery times.

Strengthening the network to reduce the effects of storms

Duke Energy has made major improvements in recent years to strengthen the grid to make it more resistant to outages caused by severe weather. Improvements include column and line upgrades, placing outage-prone lines underground, managing trees and plants near power lines, and adding smart self-healing technology that can automatically detect outages and quickly redirect power for faster service restoration.

During Hurricane Ian in September, self-healing technology helped automatically restore more than 100,000 customer outages in Carolina, saving about 850,000 hours of total outage time, and helping field crews recover power faster. Over the next few years, Duke Energy expects to install enough self-repair technology on its main power distribution lines to serve most customers.

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest holding companies in America. Its electrical facilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and together have 50,000 megawatts of power. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is implementing an aggressive clean energy transition to achieve its goals of zero net methane emissions from its natural gas business and reducing carbon by at least 50% from electricity generation by 2030 and net carbon emissions by 2050. Grid 2050 – includes zero targets Also Scope 2 and certain Scope 3 emissions. In addition, the company is investing in major electrical grid and energy storage improvements, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.

Duke Energy has been named to the Fortune 2022 list of “The World’s Most Admired Companies” and Forbes’ list of “America’s Best Employers”. More information is available at The Duke Energy News Center Contains news releases, fact sheets, photos and videos. Duke Energy light It features stories about people, innovations, community themes, and environmental issues. Follow Duke Energy TwitterAnd the LinkedInAnd the Instagram And the Facebook.

Media contact: Jeff Brooks
Media line: 800,559.3853

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